The staff and physicians are very professional and friendly! They did a great job and helped me with every step of the process in getting my new glasses! They explained everything in great detail and even gave me a copy of my prescription to go to another place to get my glasses, but I decided to get mine there anyway because they are higher quality and actually last, so that little bit higher price tag is 100% worth it when you can use the same frames multiple years in a row and just get new lenses placed. And the new facility is beautiful and helps to streamline everything.